MCOB - General Standards
The Mortgage Conduct of Business (MCOB) for General Standards applies to all firms that deal with home finance. Namely, lenders, administrators, advisors, arrangers and those that communicate or approve financial promotions.
Home finance encompasses regulated mortgage contracts, equity release transactions, home purchase plans and sale and rent back agreements.
Our MCOB for General Standards Course explains the FCA's general conduct of business rules that apply to the home finance business.
- 40 Minutes
- All staff
- Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.

Learning objectives
- Recognise what MCOB is and whom it applies to
- Identify and apply the general standards for mortgage businesses
- Understand the requirements for responsible lending
What can you expect your employees to learn?
Welcome
What are MCOB - General Standards?
What is MCOB?
Regulated mortgage contracts
-
Exercise: Regulated mortgages
- Other home finance products
- Exercise: Purchase versus equity release
- Exercise: Home finance products
- Exercise: Vulnerable customers
Scope
- Exercise: Scope
Acting in the best interests of customers
Communications
Inducements
-
Exercise: Inducements
High-pressure sales
- Exercise: High-pressure sales
Protecting customers' interests
- Protecting customers' interests
- Unsolicited services
Responsible lending
- Assessing affordability
- Exercise: Types of expenditure
- Exercise: Assessing affordability
Record keeping
- Exercise: Readily accessible
- Exercise: Record keeping
Other standards
- Reliance on others
- Exclusion of liability
- Use of electronic media
- Distance contracts
Customer scenario
- Customer scenario 2
- Customer scenario 3
- Customer scenario 4
Summary
Affirmation
Assesment
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Supported file types and details |
File Exchange |
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SCORM files |
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xAPI file |
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CPD evidence |
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Policy documents |
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Offline activities evidence |
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Declarations |
JPG, JPEG, PNG, GIF, XLS and XLSX files |