Payment Services Regulations
The Payment Services Regulations (PSRs) 2017 was introduced in 2018 and set the Payment Services Directive 2 (PSD2) in motion. This regulation applies to payment services provided by an establishment in the UK.
PSD2 aims to protect consumers, make payments more secure, promote the development of online mobile payments, encourage lower payment prices and level the playing field for Payment Service Providers (PSPs).
Our Payment Services Regulations Course explains the FCA's regulations that apply to the payment services business in the UK.
- 25 Minutes
- All staff
- Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.
Learning objectives
- Recognise what services are covered by the PSRs
- Know the Conduct of business rules under the PSRs
- Understand the rights and obligations under the PSR rules
- Identify the rules for handling complaints under PSR
What can you expect your employees to learn?
Welcome
What do we mean by payments?
- What is a payment account?
- Background to the PSRs
- Transition to the PSRs 2017
Payment Systems Regulator
- Exercise: PSR guidance
Scope of the Payment Services Regulations 2017
- Services out of scope of PSR
- Exercise: Scope of PSR
Authorisation & registration of payment institutions
- Exercise: Authorisation of payment institutions
Conduct of Business Rules
- Client scenario: Conduct of Business
Conduct of Business: Information
Information requirement for single payment transactions
Information requirement for framework contracts
Rights & obligations
- Client scenario: Conduct of business
- Client scenario - 2
- Client scenario - 3
- Client scenario - 4
- Client scenario - 5
When a customer complains
-
Client scenario: Complaints handling
Interaction with other legislation & regulations
- Future changes
Summary
Affirmation
Assessment
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Your questions, answered
Financial Crime
Common FAQs
How can I log and track incidents of financial crime in my organisation?
How can I ensure my employees understand and comply with our internal policies in relation to financial crime?
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Are Skillcast courses SCORM-compliant?
What other tools are needed beyond training?
Is our training content still compliant with the latest legislation?
- You can check the latest course content updates in our library updates page: https://www.skillcast.com/compliance-course-library-updates
- For major legislative changes, we:
- Will send you email alerts to ensure you are notified
- Offer you a free trial of newly created or updated content
- Host webinars with compliance experts to explain the changes and how our training supports your ongoing compliance
Can you translate our content into other languages?
How can I give employees a secure way to record suspicious activity so we can act quickly?
Our Suspicious Activity Register allows staff to log concerns or irregularities they observe, helping you detect potential issues early. The secure register can be reviewed by compliance teams, enabling prompt investigation and action.
What file types are supported by the Skillcast system?
Features |
Supported file types and details |
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File Exchange |
File types: PDF, Excel spreadsheets, Word documents, SCORM and xAPI files, and compressed zip files. Max file size: Default is 1GB, can be increased to a max of 2GB |
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SCORM files |
Versions: SCORM 1.2, SCORM 1.2 for Moodle, SCORM 2004 2nd, 3rd and 4th Edition. Max file size: 1024MB |
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xAPI file |
Max file size: 2GB |
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Videos |
File types: MP4 or MOV. Videos must be optimised, with a max file size of 100MB. If the file is bigger, our Design Team can help |
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Images |
File types: jpg, png and gif. The file size should ideally be 100KB, but it can be up to 250KB |
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CPD evidence |
File types: Word, PDF, Excel and CSV. File size: the limit should be whatever the portal config option is set to. Servers are set to max 2GB |
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Policy documents |
PDF or Word File size: the limit should be whatever the portal config option is set to. Servers are set to max 2GB |
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Offline activities evidence |
File types: PDF, DOC, DOCX, XLS, XLSX, CSV, PNG, GIF, JPEG, JPG, PPTX and MSG. File size: the limit should be whatever the portal config option is set to. Servers are set to max 2GB |
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Client logo files |
File types provided by client: EPS, PDF, AI and SVG |
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Registers |
PDF, DOC, DOCX, XLS, XLSX, CSV, PPT, PPTX, POT, PPA, PPS, JPG, JPEG, PJEPG, PNG, BMP, GIF, MP4, MOV, WMV, CPTX, CP, TXT, ZIP and MSG files |
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Declarations |
JPG, JPEG, PNG, GIF, XLS and XLSX files |
