CONC - Consumer Credit Regulations
The FCA's Consumer Credit sourcebook (CONC) applies to all firms engaged in credit-related regulatory activities in the UK. This includes firms involved with debt counselling and credit broking. Our CONC - Consumer Credit Regulations Course explains the FCA's Conduct of Business Rules for consumer credit firms and how these impact daily operations.
- 40 Minutes
- For all staff
Learning objectives
- Understand the bigger picture about how consumer credit is regulated in the UK
- Have an awareness of other relevant FCA rules with which a consumer credit firm is required to comply
- Understand why the FCA is concerned about providing premium finance to retail insurance customers
- Know the procedures for financial promotions (advertising) and communications
- Know the pre-contractual and post-contractual requirements
- Identify the tenets of responsible lending
- Recognise where you have a duty to give information
- Understand cost caps
- Know the procedures for dealing with arrears, default and recovery
- Explain the customers' rights to cancel
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