Treating Customers Fairly [Mutual]
Treating Customers Fairly (TCF) applies to firms in the financial services industry. This is a significant part of the regulatory landscape intending to promote fair treatment of customers. Our Treating Customers Fairly Course explains the FCA's rules for TCF as well as managing Conduct Risk.
- 40 Minutes
- For all staff
Learning objectives
- Recognise what TCF means and what it does not mean
- Identify how we embed TCF in all aspects of our business
- Understand what conduct is and how it is much broader than TCF
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