How 1st Class Credit Union simplified compliance training with CoreCompliance
27 users. One administrator. Simpler compliance training.
When 1st Class Credit Union needed to replace its existing compliance training platform, it wanted more than a like-for-like replacement.
The credit union needed reliable financial services compliance training, broader content, a more engaging experience for staff and straightforward training records for audits, without creating more work for its single administrator.
With CoreCompliance, 1st Class Credit Union now manages compliance training for 27 users from one platform, with easier course discovery, simpler administration and training records available when required.
- 27 users
- 1 administrator
- Quarterly internal audits
- Employees and Board members trained
We've seen a real improvement since introducing the training. Both staff and Board members find it straightforward to use, while Ask Aida and the reporting tools save me a significant amount of time. The content is more engaging and practical than our previous training provider.”
Sophie McMahon1st Class Credit Union
Replacing a training platform without adding more admin
1st Class Credit Union had previously accessed compliance training through a platform included with its trade association membership.
Previous compliance training often felt like a tick-box exercise with limited interaction. The organisation wanted training that was more relevant, engaging and practical for employees and Directors.
With one administrator managing training across 27 users, keeping the process simple was particularly important.
When the organisation decided to leave that arrangement, it needed a new solution that could meet its regulatory training requirements while improving the experience for staff.
There was a real feeling that a change was needed, and the move to the new platform has been welcomed by everyone.”
It was also looking for:
- Broader financial services compliance content
- More engaging training
- Easier training administration
- Reliable records for audits
Why 1st Class Credit Union chose CoreCompliance
1st Class Credit Union reviewed options available to the credit union sector before attending a CoreCompliance demonstration.
Training is allocated quarterly through CoreCompliance, with employees and Board members using the platform to complete their training.
The coverage needed, easily discoverable
The platform provided the regulatory training coverage the organisation needed, alongside broader compliance content and tools designed to make training easier to manage.
Ask Aida has also helped quickly identify relevant training for topics including Consumer Duty, financial crime, vulnerable members and data protection, reducing the time spent researching training requirements. Rather than manually searching through the course catalogue, Sophie could use natural language to find relevant training.
“Ask Aida has been a fantastic addition. I can simply tell it what I'm looking for, and it quickly takes me to the relevant content, saving me a significant amount of time.”
Simpler adoption and management
The more interactive training experience and automated reminders have helped improve engagement and completion rates among employees and Directors.
The response has been positive, particularly around ease of use, course discovery and the ability to see outstanding training.
“I really like the to-do modules section. It gives me a quick overview of anything I still need to complete.”
Interactive detailed courses and shorter formats
The content is more thought-provoking and scenario-based, encouraging staff to apply regulations and good practice to real-world situations and improving knowledge retention.
The organisation also values the combination of detailed courses and shorter courses for refresher training.
“The bite-sized modules are great for refresher training, making it easy to revisit key topics when needed.”
“I really like how interactive the training is. It keeps you engaged throughout, rather than just clicking through to the end.”
Training records ready when auditors ask
1st Class Credit Union undergoes quarterly internal audits and regularly receives requests for training logs.
CoreCompliance provides clear training records, completion reports and evidence of assigned training, making it easier to demonstrate compliance and respond efficiently to audit requests.
Providing training records for audits has become much simpler. I've not had any issues or queries about the evidence supplied.”
Results at a glance
- Positive adoption and increased completion among employees and Board members
- Faster course discovery with Ask Aida
- Training records available for audit requests
- Broader compliance coverage
What other small financial services firms can learn
For 1st Class Credit Union, changing training providers was an opportunity to improve more than just compliance coverage. The experience highlights three priorities for small, regulated firms.
Reduce administration
When one person manages compliance training, finding and assigning the right content needs to be straightforward.
Make training engaging
Interactive, scenario-based courses and bite-sized refreshers can make mandatory training easier to take in without sacrificing information retention.
Keep evidence accessible
Training records should be easy to access when auditors or regulators request them.
About 1st Class Credit Union
Founded in 1992, 1st Class Credit Union is a member-owned financial cooperative serving members throughout the UK and Northern Ireland.
The organisation manages compliance training across 27 platform users, with one administrator responsible for training allocation and reporting.
Looking for a simpler way to manage compliance training?
CoreCompliance helps small regulated firms manage financial services compliance training, keep track of completions and provide evidence when they need it. Try it free for 30 days, no card required.