Your CoreCompliance questions, answered
Essential CoreCompliance questions
CoreCompliance
Affiliate Programme
CoreCompliance Referral
Is there really no setup fee or hidden cost?
No. One subscription covers 150+ courses, Aida, reporting and unlimited admins. Updates of trainings are free.
What happens if my team grows mid-year?
Add seats instantly from the admin dashboard. You're only billed pro-rata for the remaining period.
Do we need IT involvement?
No. CoreCompliance runs in the browser. No installs, no integrations required to get started. SSO available on larger plans.
Is Aida included or extra?
Aida is included on every plan. Not a separate AI add-on.
What's the difference between Financial Services and General plans?
FS unlocks the full FCA regulatory library: Consumer Duty, CASS, Market Abuse, SMCR, operational resilience, and more. General covers AML, GDPR, cybersecurity, H&S and the cross-sector essentials.
Can we cancel?
Yes. 30-day free trial with no credit card. However, canceling after purchase doesn’t trigger a refund. The subscription remains active until the end of the contracted period.
How do you compare on price to iHasco or HighSpeed Training?
Honest answer: roughly comparable per seat. The difference is FCA regulatory depth and Aida, your AI compliance assistant built exclusively with regulatory sources. Worth comparing on what you're covered for, not just the per-seat rate.
Can you issue a quote for our procurement team?
The self-service subscription sits below most procurement thresholds, hence no quotes are needed. Should there be a specific need, we're open to discuss.
Which courses are included in CoreCompliance?
All users get access to courses on popular compliance topics, such as: bribery, cybersecurity, equality, health and safety. In addition, you can get courses specific to your business sector.
There are over 150 courses included within the CoreCompliance package. The actual courses provided depend on the sector chosen for the subscription.
Are CoreCompliance courses only intended for use by those based in the UK?
Most of our courses are non-jurisdiction-specific and informed by global standards. However, some of them are specifically about UK law. We currently only recommend CoreCompliance outside the UK for courses on common standards. This includes Modern Slavery, Money Laundering, and Bribery.
Do the courses bookmark my progress?
Yes, all the courses have automatic bookmarking. If you close a course without completing it, you can return to where you left off or restart the course. However, if the course features a video, your progress through the video will not be bookmarked, and you'll need to start the video afresh upon your return.
What are in-depth courses?
Your subscription includes in-depth e-learning courses on bribery, money laundering, data protection, and equality. This is ideal for annual compliance training. Each course takes 30-45 minutes and provides comprehensive foundational knowledge. They can evidence that with a certificate and CPD points.
What are microlearning courses?
The CoreCompliance includes microlearning courses on most topics that you need for employee compliance training. These are typically 2-3 minutes long and illustrate the compliance topic using engaging visuals and storylines. For each course, employees can download a certificate evidencing their completion.
Can we use a Skillcast certificate to evidence training to regulators, courts, etc?
Yes, you can present a Skillcast certificate to evidence training. Skillcast can verify its validity, i.e., when and on which account the training was done, the time spent, etc. But of course, we can't prevent one person from sitting in place of another to do the training. That's up to the client company to ensure. Also, Skillcast is not an accredited certification body. Therefore, the certificates are only proof of training completion, not a legal document.
What is "mandatory training"?
All users in your account can see all the courses available for your business sector. You can set any of these courses as "mandatory training" for one or more users. Doing this assigns the courses to them with a deadline and sends them notification emails. If they don't complete the course within the deadline, they get reminder emails to complete the assignment.
How do I check my mandatory training?
The "Mandatory Training" box on the homepage shows the percentage of completed, incomplete, and overdue mandatory training. Select the box to access your incomplete mandatory training. The date (shown in the DD/MM/YYYY format) is your deadline for completing the course.
What is in my training record?
Your training record shows a list of the courses that you've started and completed. You can select each entry to see more details, such as your passing score and your certificate. You can access your training record by selecting "Certificates" at the top of the screen.
Can I get certificates for courses I've completed?
Yes, you can download a course completion certificate after you've completed a course. To do this, select "Certificates" at the top of your screen, and then choose the relevant course from the list of those that you've completed.
How do I update my details?
Select "My Profile" at the top of the screen to change your details.
Do I get a dashboard to manage my employees?
Yes, CoreCompliance provides you with an admin dashboard where you can manage and monitor your learners. It enables you to check whether your employees have completed the mandatory training you have assigned to them. You can also download a report showing the completed, pending or overdue assignments for all your users.
How do I start a subscription?
Subscribing to the CoreCompliance is easy. You are already registered for a trial. Select "Purchase" at the top of the screen and select the number of seats you need (you will need a seat for yourself). You can pay using a credit or debit card, which will be processed by Stripe.
Can I change the number of seats in my subscription?
Yes, you can upgrade your subscription to a higher number of seats at any point during your subscription. This will be at a pro-rata charge by selecting "Billing" at the top of the page. You can also reduce the number of seats at any point, but this change will take effect from the next renewal date.
Can I get monthly or annual subscriptions?
All subscriptions are on an annual basis. We don't offer monthly subscriptions.
Can I get an invoice for the subscription?
Yes, you will receive your invoice and payment receipt by email. After the purchase, you can also log in to Stripe to download your invoice and receipt.
How long do I have to wait to assign training after making the payment?
After your payment has been processed successfully, you and your employees will have immediate access to all the e-learning. You will need to add their names and email addresses to give them access.
How do I purchase more seats?
Your admin dashboard shows the number of seats you currently have available. You can purchase more seats at any point during your subscription. To do this, select "Billing" at the top of the page, allowing you to add more users to your Portal. You can have a maximum of 50 seats in total.
Can I reuse the seats of employees who have left my company?
Yes, you can free up seats by archiving users who have left your company and assigning them to others in your company.
Can I add more than 50 users to my subscription?
CoreCompliance is only available for up to 50 users. If you require more than 50 seats, you will need to upgrade to our Standard Plan. You can contact our Sales team via our website.
Can I get a refund if I terminate my subscription partway through the year?
Unfortunately, not. CoreCompliance subscriptions are for a whole year. If you terminate your subscription partway through the year, we will not renew it, but we can't give you any refunds.
Can small businesses be held accountable under competition law?
Yes. Competition law applies to businesses of all sizes. Even small companies can face investigations and serious penalties for engaging in anti-competitive conduct.
Can small businesses be prosecuted under the Criminal Finances Act 2017?
Yes. The Act applies to all organisations, regardless of size. However, the HMRC’s guiding principles allow for proportionality, meaning smaller firms are expected to implement controls that match their risk level and operational complexity.
How can small businesses ensure compliance with proliferation financing regulations?
Even SMEs should implement basic risk assessments, maintain up-to-date sanctions screening tools, and train staff on red flags related to trade-based money laundering and dual-use items.
Can I try the product before recommending it?
Absolutely! We wouldn't want it any other way. Please check out the quality and relevance for your members/clients by signing up for a free trial. Write to us at affiliates@skillcast.com if you have any questions. Promote it to your members/clients only after you are satisfied and believe it is appropriate.
How does the discount work?
Your clients receive a discount on their first-year subscription when they use your unique discount code. This discount is valid for new customers only.
How is the commission calculated?
After deducting any applicable discounts or taxes, you'll earn a commission based on the initial proceeds from each sale. Commissions are calculated at the end of each calendar quarter.
Is there a cost to join the program?
No, joining the Skillcast Affiliate Programme is completely free. The web form and link are easy to insert in your website and emails, so your effort should be limited to promoting the product.
How do I track my referrals?
You will receive a live, up-to-date report of all your referrals, including details of the trials, subscriptions purchased, and commissions earned.
How do I get paid?
You can submit an invoice for your commission after the end of each calendar quarter, and we will make payments within 30 days of receiving your invoice.
Who should I contact if I need help?
Can users only view the courses assigned to them?
Yes. Users can view all the courses in the portal that have been assigned to them as either mandatory or optional. Courses that are mandatory will have a deadline shown.
How many people can I refer?
As many as you like - you'll earn 1 free month for each new customer (up to 10 per year).
When do I get my free month?
Once your referral subscribes to CoreCompliance. We'll notify you via email.
What does the referred person get?
They get a 30-day trial and 20% off their first-year subscription.
How do I refer someone?
Complete the referral form on this page or reply to one of our emails with their name and email.
Is there a limit to how many free months I can earn?
Yes, you can earn up to 10 free months per subscription year.
Can I refer someone to get credits if I don't subscribe to CoreCompliance myself?
No. This referral programme is only available to current CoreCompliance customers who are happy with the product and wish to share it with others.