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Electronic Communications

Emails and instant messages can quickly make headlines, damage reputations and lead to lawsuits. That's why it is important to remind employees about company standards and regulatory requirements.

Electronic business communications should be treated with the same standard of care and attention as one would give hard-copy correspondence.

Our Electronic Communications Training Course will help your employees understand regulatory requirements for digital communication, communicate professionally and avoid common pitfalls.

 

  • 25 Minutes
  • For all staff
  • Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.

Learning objectives

  • Apply content and tone considerations
  • Appropriately use email as business correspondence
  • Follow retention and monitoring procedures
  • Follow procedures for approved third-party systems
  • Recognise information security considerations
  • Observe professional conduct

    What can you expect your employees to learn?

Introduction

Examples of damaging messages

  • Key points

Content & tone considerations

  • You decide: Content & tone considerations

Professionalism

Email as business correspondence

Example: Producing evidence

Retention and monitoring

  • 'Delete' does not permanently erase data
  • Personal use

Using approved third-party systems

Public forums

  • Professional conduct
  • Anonymity

Information security considerations

  • Who needs to know?
  • Allow only appropriate access to Company information

Observing professional conduct

Summary

Affirmation

Assessment

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Your questions, answered

How can I benchmark my team's cyber security awareness?

An anonymous cybersecurity awareness survey can assess your team’s understanding of critical security practices. Skillcast offers ready-to-use surveys to benchmark awareness levels and identify areas needing extra focus.