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Identity Crime

Identity theft involves criminals obtaining and misusing someone's personal data to commit fraud. It can happen to anyone, including your employees, suppliers and customers.

This type of fraud makes up most of all fraud recorded on the National Fraud Database. One of the main reasons for this is the availability of large quantities of personal details online.

Our Identify Theft Training Course will help your employees prevent this crime by understanding how it works and what to do if they spot the tell-tale signs.

Start your trial Course details
  • 20 Minutes
  • For all staff
  • Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.

Learning objectives

  • Explain identity theft and its consequences
  • Understand identity-theft risks and red flags
  • Recognise the signs of identity theft
  • Know how to proceed if you suspect identity theft

    What can you expect your employees to learn?

Introduction

What is identity theft?

  • Types of identity crime

How identity theft occurs

  • Identity crime: A real threat

Best practice for preventing identity theft

  • You make the call: Could it be identity theft?

Scenario: A customer calls

  • Scenario: The caller dupes Kate
  • Increase in cases of identity theft
  • Scenario: After the theft
  • Scenario: Account takeover
  • Scenario: The debit card

Reporting & whistleblowing

Summary

Affirmation

Assessment

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Your questions, answered

Fraud Prevention

How can I ensure employees are aware of our Fraud Prevention policies and procedures? 

Our Policy Hub makes it easy to distribute your Fraud Prevention policies to all employees and track their acknowledgement. You can set up automated reminders to ensure that employees review and agree to comply with these policies, providing a clear record of engagement to support compliance.

How can employees report suspicions of fraud anonymously?

Our Whistleblowing Register provides a secure and anonymous platform for employees to report any suspicions of fraud. This tool ensures that employees can raise concerns without fear of retaliation, allowing your organisation to address potential issues promptly and transparently.

How can I make sure every employee has read and agreed to our anti-fraud and conduct policies?

Our Policy management ensures employees review and acknowledge key anti-fraud and conduct policies, creating a clear audit trail for regulators. You can manage policy updates, track completions, and demonstrate compliance—all from one place.

How can I measure my employees’ awareness of fraud risks and identify gaps in understanding?

Our Fraud Prevention Staff Survey helps you gauge staff awareness of fraud risks and pinpoint areas that need attention before issues arise. You can run periodic surveys to monitor culture, track improvements over time, and target further training.

How can I provide employees with a safe and anonymous way to report suspected fraud?

Our Whistleblowing Register gives employees a confidential channel to report potential fraud without fear of retaliation. This demonstrates to regulators that you take whistleblower protections seriously and encourages a culture of transparency.

What are the most common types of fraud in construction?

  • Bid rigging and collusion during tendering
  • False invoicing and overbilling
  • Theft or misuse of materials and equipment
  • Manipulation of progress reports or timesheets
  • Warranty or insurance fraud after project completion

Why is the construction industry especially vulnerable to fraud?

The industry’s structure makes it a target. Projects often involve multiple subcontractors, large sums of money, and tight deadlines, all of which create opportunities for misconduct. Oversight can be challenging, particularly when work happens across several sites, making fraudulent activities harder to detect.

How can companies detect fraud early?

Early detection is about combining good oversight with smart tools. For example:

  • Monitoring financial records for irregular billing.
  • Using data analytics to flag suspicious payment patterns.
  • Carrying out site inspections and inventory checks.
  • Providing safe, anonymous channels for employees to raise concerns.
These steps make it much harder for fraud to go unnoticed.

What role does leadership play in fraud prevention?

Leaders set the tone. If executives and managers demonstrate a strong commitment to integrity, employees are far more likely to follow suit. This means:
  • Making anti-fraud policies clear and accessible.
  • Enforcing rules consistently — no exceptions for "star performers."
  • Rewarding ethical behaviour alongside project results.

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