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Question from the Compliance Bites · Anti-money laundering (AML)

Preventing tipping off

One question from a short refresher course in CoreCompliance. Pick an answer to see whether you were right, and why.

Illustration of a team leader at his desk with two colleagues, question marks above them

Dima is trying to explain to his team why they should not make excuses in order to avoid tipping off customers who are under investigation. What should he tell them?

Select an option

AIncorrect answer: That lying to a customer is itself a criminal offenceYour answer BIncorrect answer: That if you make excuses and financial crime is apparent, you might become complicitYour answer CCorrect answer: That making excuses or lying can lead to additional questions that are hard to answerYour answer DIncorrect answer: That information obtained from a suspect by deception cannot be admitted in a court of lawYour answer

That's right

Not quite

Making up excuses can backfire. It may prompt the customer to ask further questions, potentially putting you in a difficult position. Providing limited information about the customer's concern, sticking to the prescribed protocol and avoiding fabricated excuses is a better approach to handling sensitive situations.

Go deeper: take the Compliance Bite

Preventing Tipping Off is a short refresher course in CoreCompliance. Start a 30-day trial, then find Preventing Tipping Off in the course collection. There is no card, and you can start up to five courses yourself. Assigning courses to your team comes with a subscription.

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